Governance

Policies.

Board-approved policies governing BCCPL's conduct, customer dealings and risk management. Documents are reviewed periodically.

Governs the Company's dealings with customers, including loan application, sanction, disbursement and recovery practices.

Customer identification, due diligence and anti-money-laundering procedures in line with RBI Master Directions.

Framework for determining interest rates, processing fees and other charges applied to credit facilities.

Channels and timelines for addressing customer complaints, including escalation to the Nodal Officer and the RBI Ombudsman.

Approval, disclosure and review framework for transactions with related parties.

For any clarification on policy content, please contact the Nodal Officer at bccpl@ginniint.com.