Fair Practices Code
Governs the Company's dealings with customers, including loan application, sanction, disbursement and recovery practices.
Download PDFGovernance
Policies.
Board-approved policies governing BCCPL's conduct, customer dealings and risk management. Documents are reviewed periodically.
Grievance Redressal Policy
Channels and timelines for addressing customer complaints, including escalation to the Grievance Redressal Officer and the RBI – Complaint Management System.
Download PDFInterest Rate Policy
Framework for determining interest rates, processing fees and other charges applied to credit facilities.
Download PDFKYC & AML Policy
Customer identification, due diligence and anti-money-laundering procedures in line with RBI Master Directions.
Download PDFRelated Party Transaction Policy
Approval, disclosure and review framework for transactions with related parties.
Download PDFFor any clarification on policy content, please contact the Nodal Officer at bccpl@ginniint.com.