Regulatory

Compliance & Disclosures.

As a Base Layer NBFC registered with the Reserve Bank of India, BCCPL maintains transparent disclosures and a structured grievance redressal mechanism.

Annual Returns

Annual returns and statutory filings are maintained as per applicable Companies Act and RBI requirements. Copies are available on request via the Nodal Officer.

Policies

Board-approved policies governing fair practices, KYC, risk management and related-party transactions are in place and reviewed periodically.

Complaints & Grievance Redressal

Any complaint or grievance may be addressed to the Nodal Officer of the Company. Communications are reviewed and acknowledged in accordance with applicable RBI guidelines.

Company — Initial Complaints

Nodal Officer: Shri Shreevats Jaipuria

11/6B Shanti Chambers, 2nd Floor,
Pusa Road, New Delhi – 110005, India

Grievance Redressal Officer — Escalations

Mr. Dheeraj

SP2-(1A) & (2), RIICO Industrial Area,
Neemrana, Dist. Alwar, Rajasthan, India

01494-246069, 246117 / 118

Process

NBFC Customer Grievance Redressal Mechanism

The escalation path for any customer grievance, in line with RBI guidelines for NBFCs.

Customer Grievance / Complaint
Complaint to be submitted through Website, Email or Written Letter at the Registered Office
Complaint reviewed and addressed by the Company
Resolved?
Yes Complaint Closed

No ↓

Escalation to the Grievance Redressal Officer of the Company (Details available on Company’s Website)
Complaint reviewed at Grievance Redressal Officer Level
Resolved?
Yes Complaint Closed

No ↓

Approach RBI through Complaint Management System (CMS) — cms.rbi.org.in
Complaint Closed

Disclosure: Borodrill Commercial Company Pvt. Ltd. is a Non-Deposit Taking NBFC (NBFC-ND) classified under the Base Layer, registered with the Reserve Bank of India vide Certificate of Registration No. B-10.00204 dated 12 August 2008. The Company does not accept public deposits.